Shipping policy
Shipping Costs – Australia
- Standard Shipping: $12 flat rate
- Express Shipping: $25 flat rate
- Free Shipping: For orders over $120 in Australia
All orders are typically shipped via Australia Post, though local delivery contractors may be used in some regional areas.
Note: Phone Orders will incur a flat rate delivery cost of $12.00
Processing & Dispatch
- Orders are dispatched Monday to Friday (excluding public holidays).
- Please allow 1–4 business days for dispatch.
- A tracking number will be sent to the email address you provide at checkout.
Address Accuracy
Please double-check your shipping address at checkout. Auto-fill errors are common, and Earth to Life is not responsible for parcels dispatched to incorrectly entered addresses.
Urgent Order Changes
As our Hello email account is not monitored constantly, for urgent order changes, cancellations, or address corrections, please call us on 1300 012 484.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.